Delivery and Return Conditions

CANCELLATION AND REFUND CONDITIONS

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION REFUND CONDITIONS

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (RG: 27.11.2014 / 29188) and other applicable laws regarding the sale and delivery of the purchased product.

3. Shipping fees, which are the cost of product shipment, will be paid by the buyers.

4. Each purchased product shall be delivered to the person and/or organisation at the address indicated by the buyer, provided that it does not exceed the 30-day legal period. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

6. In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning of this situation. Within 14 days, the total price must be returned to the Buyer.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORISED USE OF CREDIT CARD:

8. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorised persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer is obliged to return the product subject to the contract to the SELLER within 3 days at the expense of the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

9. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; If the payment has been made in cash, this fee will be paid in cash within 14 days from the cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but the bank is likely to transfer it to the buyer’s account within 2-3 weeks.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

10. The buyer shall inspect the goods / service subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The delivered goods / services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods / services after delivery. If the right of withdrawal is to be used, the goods / service should not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

11. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to him or the person / organisation at the address indicated by him, he may exercise his right of withdrawal from the contract by rejecting the goods without any legal and criminal liability and without any justification, provided that he notifies the SELLER via the contact information below. The return of unpacked products will not be accepted.

CONTACT INFORMATION FOR THE SELLER’S RIGHT OF WITHDRAWAL:

12. COMPANY

NAME/TITLE: BOLTAÇ GIDA ZEYTİNYAĞI İNŞ. SAN. TİC. LTD. ŞTI.
ADDRESS: Gaziler Mah. Kaleburcu Cad. No: 110 Tarsus / Mersin
E-MAIL : denizboltac@hotmail.com
TEL: 0324 625 51 98

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer.

14. The costs arising from the use of the right of withdrawal belong to the SELLER.

15. In order to use the right of withdrawal, it is a condition that a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of “Products that cannot be used for the Right of Withdrawal” regulated in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of the institutions will not be completed if the RETURN INVOICE is not issued).

17. The return form, the box, packaging, standard accessories, if any, of the products to be returned must be delivered complete and undamaged.

RETURN CONDITIONS:

18. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a period of 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

19. If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER’s damages in proportion to its fault. However, the BUYER is not responsible for the changes and deterioration caused by the proper use of the goods or the product within the right of withdrawal period.

20. In case of falling below the campaign limit amount issued by the SELLER due to the use of the right of withdrawal, the discount amount benefited within the scope of the campaign shall be cancelled.

DEFAULT AND LEGAL CONSEQUENCES

21. The BUYER accepts, declares and undertakes that if he/she defaults in the event that he/she makes payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney’s fee from the BUYER and in any case, if the BUYER defaults due to the BUYER’s debt, the BUYER agrees to pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.

When will my order be shipped?
Your orders are delivered to cargo within 2 business days (Monday-Friday) after bank approval is received. Any extension of time due to weather conditions and geographical reasons is the responsibility of the cargo company. In case of a mishap caused by us, you will be notified based on your membership information. Therefore, it is important that your membership information is complete and correct. Due to the intensity experienced during the campaign periods, the shipping time varies between 2-4 working days.

Orders received on weekends, holidays and holidays are delivered to cargo on the first business day. The products you have purchased will be notified to you by a confirmation e-mail. If any of the products you have selected is not available in stock, an e-mail will be sent to you and the amount you have paid will be refunded immediately.

Will I pay shipping costs for my order?
The shipping amount of your order is automatically calculated according to the weight and volume of your order and is collected from you when you pay. For this reason, do not make a double payment for your incoming cargo. The site management may offer free shipping for orders of certain amounts, these conditions will be specified on the website and on the order payment screen.

How do I make payment transactions?
You can make your payments by choosing one of the payment options by credit card and bank transfer. For credit card payments, ssl encryption is used and our company does not see your credit card information. instalment payments are made.
Bank account information for wire transfer
Iban TR37 0011 1000 0000 0069 3699 74 Deniz Boltaç
Orders whose payment option is selected as “money order” must be sent to the relevant bank accounts for the order amount to be valid. Orders that are not paid within 2 business days are cancelled.

 

Which cargo company do you work with?
We work with domestic cargo.

How will I follow the status and cargo information after completing my order?
After your order is shipped, you can track its status via the cargo tracking number sent to you as a message.

What should I do if my order came home while I was away?
The cargo company delivers your order to the address you have specified. If you are not at your address, it leaves a note that you can pick up your package from the nearest branch. If you do not pick up your parcel from the cargo branch within three days, your order will be returned.

I want to change my order delivery address, how can I do that?
Your delivery address can be changed in the “My Addresses” section on the My Account page or you can change it by ticking the “Define a new address” button during the purchase process. You can define a new delivery address during the ordering process, but this change will not be reflected on the My Account page and will only be used for your current order. Address changes cannot be made after your order is delivered to the cargo.

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